Water Cooler Wisdom is a hands-on guided workbook for management, employees, and owners that is used to create and implement strategies for delivering needed improvements to any business or organization. Measurable performance gains will be noticed in your organization's management, employee, and marketplace performance. Sales managers, supervisors, owners and management people enjoy using it. Progress is noticed in the areas of better communication, improved customer service, increased efficiency, overall cost reduction, employee retention, a more informed staff, and improved corporate culture. Water Cooler Wisdom is a practical training tool that takes the struggle out of improving the effectiveness of your entire organization.